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Information and Policies
Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet.
Appointments are scheduled for 30 minutes so that we may devote ample time to each and every patient. Our receptionists and team will attempt to accommodate all requests to the best of our ability. Emergency cases may be referred based off severity as we are not an emergency facility. We are a small animal clinic that only accepts dogs and cats.
Cancellation of appointments must be 24 hours before scheduled visit. No-show appointments may result in a deposit being required for your next visit.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Late arrivals will be seen up to 15 minutes after scheduled visit, however the overall visit may be shortened so that we may stay on schedule as a courtesy to other clients. Late arrivals greater than 15 minutes will need to reschedule unless our schedule can accommodate.
Nail Trim and Anal Gland Technician Appointment Policy
Effective 2024, we require all patients to be up to date on both a yearly exam and Rabies vaccine in order to schedule a technician appointment for a nail trim or anal gland expression. Patients can only be exempt from this policy by one of our veterinarians for medical reasons.
Payment for service is expected at the time of visit. We do not offer billing or hold checks. Estimates are available before any procedure, please inquire before services are provided.
Payment options: Visa, MasterCard, Discover, American Express, cash, and some insurances
Additional Policy Information:
If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available for your pet.