Frequently Asked Questions
Are you currently accepting new clients and patients?
We welcome any new clients and patients into our practice!
New Client Policies and Information:
Cancellation of appointments must be 24 hours before scheduled visit. No-show appointments may result in a deposit being required for your next visit.
For the first time appointment, a nonrefundable deposit is required. This deposit is the price of the examination and will go towards your visit that day.
Payment for service is expected at the time of visit. We do not offer billing or hold checks. Estimates are available before any procedure, please inquire before services are provided.
Payment options: Visa, MasterCard, Discover, American Express, cash, and some insurances
Convenient Monthly Payment Plans from Care Credit
Payment Plan options from ScratchPay
For more information please visit our Information & Policies page
Do you accept walk-ins?
In order to stay on time with our scheduled appointments we ask that you call ahead to schedule an appointment with one of our veterinarians as we often do not have time for walk-in appointments.
We understand that emergencies arise when we're least expecting it. Please give us a call as soon as the emergency occurs so we can ensure we are properly staffed at that point in time or if we need to refer you to somewhere that can give your pet the proper attention that it needs.
If you do walk-in with a non-emergency, please be advised you may have to wait until we can fit you in our appointment schedule.
For more information on facilities that do accept walk-ins please visit our Emergency Referrals page
Do you provide billing services?
Payment is expected as services are rendered. We accept cash, VISA, American Express, MasterCard, and Discover. Being a small practice, we are not setup for billing and do not accept checks.
For your convenience, we are pleased to offer CareCredit and Scratch Pay – the flexible way to pay for healthcare.
For more information visit our Information & Policies page
Are you open during lunch?
For your convenience we remain open during the lunch hour, but there is not a veterinarian working during our lunch breaks.
Our lunch time is often between 1:00pm and 3:00pm. At this time we are limited on staff. This is a great time to come in to schedule appointments, pick up medicine, or leave information for the veterinarian when they return.
What species of animals do you accept?
We are an exclusive small animal practice that specializes in cats and dogs only.
If you have any questions or need assistance in finding a location for a different species we are happy to recommend other facilities!
Do you offer pet insurance?
There are many pet insurance plans out there to help owners with the cost of caring for their pet(s).
Most pet insurance plans work on a reimbursement basis, meaning the client pays a monthly premium, has the forms filled out by our Veterinarian and then they send you a check for the agreed upon amount.
We only accept insurance policies that can pay at the time of the visit.
Can I give my pet human over-the-counter medicine?
It is never a good idea to give a pet over-the-counter medicine without checking with your veterinarian. Although human medicine is often used to help treat pets, some of these medications can be harmful to our furry friends.
We highly recommend checking with your veterinarian to discuss which medications and dosages are safe.
If you suspect your dog or cat might have ate something toxic, call the Pet Poison Helpline 1-855-886-7965 for 24/7 service.
Do you offer pet grooming?
Although we do not offer grooming, Lin Lar Pet Boutique is located next to Georgesville Road Animal Hospital and have been providing pet grooming services since 1969!
1096 Georgesville Road
Give them a call at (614) 279-3888
How can I access my records?
You have a few options to access records, you can call into the clinic and we can provide paper copies, email it, or you can access online through our pet portal.
Pet Portal - PETLY: An easy way to view your pet's health information, request appointments, and refills!
To sign-up for a Petly page, call us with your current e-mail address, and within 24-48 hours you will receive an activation email.
To find out more - give us a call at (614) 272-0162.