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FREQUENTLY ASKED QUESTIONS
Are you currently accepting new clients and patients?
We welcome any new clients and patients into our practice.
Do you accept walk-ins?
In order to stay on time with our scheduled appointments we ask that you call ahead to schedule an appointment with one of our veterinarians. We understand that emergencies arise when we're least expecting it. Please give us a call as soon as the emergency occurs so we can ensure we are properly staffed at that point in time or if we need to refer you to somewhere that can give your pet the proper attention that it needs. If you do walk-in with a non-emergency, please be advised you may have to wait until we can fit you in our appointment schedule.
Do you do billing?
Payment is expected as services are rendered. We accept cash, checks (with ID), VISA, American Express, MasterCard, and Discover. Being a small practice, we are not setup for billing.
For your convenience, we are pleased to offer CareCredit – the flexible way to pay for healthcare.
Are you closed during lunch?
For your convenience we remain open during the lunch hour.
What types of animals do you see?
We are an exclusive small animal practice that specializes in cats, dogs, & pockets pets only.
Do you offer pet insurance?
There are many pet insurance plans out there to help owners with the cost of caring for their pet(s). Most pet insurance plans work on a reimbursement basis, meaning the client pays a monthly premium, has the forms filled out by our Veterinarian and then they send you a check for the agreed upon amount.
Can I give my pet human over-the-counter medicine?
It is never a good idea to give a pet over-the-counter medicine without checking with your veterinarian. Although human medicine is often used to help treat pets, some of these medications can be harmful to our furry friends. We highly recommend checking with your veterinarian to discuss which medications and dosages are safe. If you suspect your dog or cat might have ate something toxic, call the Pet Poison Helpline 1-855-886-7965 for 24/7 service.
Do you have a 24 hour emergency service available?
We are not an emergency facility. If an emergency arises after hours we suggest contacting:
MedVet – Columbus
The Ohio State University Veterinary Medical Center
To find out more - give us a call!